Contact
Contact Zeniteri: ask a question, raise a concern
A direct route for product, access, cost, privacy and complaint questions, kept separate from registering your interest.
Choose the subject that fits
An enquiry here is its own thing. It does not register your interest, and it does not pass your details to any broker. It reaches us only so that we can answer your question.
Product questions
What a view shows, how a calculation works, what the Platform page means by a limit.
Access and costs
Whether something is available where you live, and what a broker may charge.
Privacy and my data
Withdrawing consent, opting out of calls, or asking what we hold. The privacy policy explains your rights.
A complaint
If something on this site is wrong, misleading or unfair, tell us plainly and say what you would like us to do.
Two addresses, two purposes
Questions and privacy
Complaints
Please leave out passwords, card and bank details and identity documents. Operated by Quantum Software Technologies Ltd, company number 14209581, 128 City Road, London EC1V 2NX.
How to write a useful question
A good enquiry names the page you were reading and the thing you could not work out. If it is about a calculation, say which figures you entered. If it is about access, say which country you are in. The more specific you are, the more usefully we can answer.
We do not promise a reply within a set time, and we would rather say so than set an expectation we might miss. Please leave out passwords, card and bank details, identity documents and anything you would not want repeated back to you.
Accounts held with a broker
Zeniteri is software for reading markets and planning risk. We do not hold your money and we cannot see or change an account you hold with a broker. Questions about a trade, a withdrawal or a security problem on such an account belong with that broker, and they will be able to help in ways we cannot.
To raise a complaint with us, choose the complaint address above and say what happened, which page or message it concerns, and what outcome you would like. If you think someone is impersonating Zeniteri, do not reply to them and do not send them anything; tell us instead.